Your order is as important to us as it is to you. Our in-house Consumer Affairs department will be happy to assist you with any queries or other issues relating to your order. Please email us at [email protected] or call us at 1877-NUTRAFX during standard business hours 9am-5pm EST, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.
We can only ship orders within the United States.
NutraFX may accept returns of merchandise purchased directly from NutraFX through the Site only when all of the following conditions are satisfied:
Here are some examples of the types of personal information that we collect and how we may use it:
Non-personal information is data in a form that does not permit direct association with any specific individual. As is true of most websites, we may store or track non-personal information, such as user Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, and date/time stamp, for any purpose, such as to better understand user behavior and facilitate the effectiveness of our content and advertising.DISCLOSURE TO THIRD PARTIES
At times, we may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. Personal information will only be shared by us to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
The transmission of information via the Internet is not completely secure, and we cannot guarantee the security of your information transmitted to our Site; any such transmission is at your own risk. However, we take precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction. We will continue to take such precautions for as long as we retain your personal information.
E-mail Security: "Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, or credit card information.THIRD-PARTY SITES AND SERVICES
The Site may contain links to third-party websites. Information collected by third parties, which may include such things as location data or demographic information, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties because we are not responsible for the protection and privacy of any information that you provide while visiting third-party websites.COOKIES: DO NOT TRACK REQUESTS
To modify your e-mail subscription, please unsubscribe from emails via the unsubscribe link in each email. You can also log in to your account on our website and modify your email preferences in the "My Account" section. To modify or remove your personal information from our database, go to the "My Account" section and remove or modify the information you wish to change. Please note, we maintain information about individual sales transactions in order to service that transaction and for recordkeeping.